FAQs

Reapply every 2 hours, especially after swimming or sweating, to ensure continued protection.

Our SPF50 Sunscreens are designed for everyday use, while Surf Zinc is thicker and formulated for long-lasting protection in extreme conditions like surfing and skiing.

Yes, our sunscreen is designed for both face and body, offering all-in-one protection.

We use non-nano zinc oxide, a mineral UV blocker safe for both skin and the environment. No harmful chemical filters are included in our formulas.

Yes, our SPF50 Sunscreen Original rubs in clear, leaving no white cast.

Absolutely! Apply our SPF50 formulas before make-up. For best results, wait 5-10 minnutes before applying make-up.

Yes! This means the particles are larger and you don’t need to worry about the health risks associated with nanoparticles.

Unfortunately, TGA regulations prevent us from refilling sunscreen packaging. However, our tins are recyclable, and we encourage upcycling through our #SpreadTheButterFurther campaign.

No, our natural ingredients ensure they are gentle around the eyes and won’t sting, even after swimming.

No! In fact, we were the first sunscreen company in the WORLD to be certified palm-oil free! All of our products are Palm Oil Free Certified (POFCAP)

Our natural ingredients ensure that this product is super gentle on your skin. Zinc is also an excellent antiinflammatory ensuring any skin irritations you already have are reduced! Make sure to clean your face after use with our deep cleansing powder for optimal use.

Yes, our gentle formula suits all skin types, including sensitive skin and children. The zinc-based barrier reduces the risk of irritation and soothes eczema-prone skin.

As we use plastic-free packaging for our sunscreen, you need to TLC your tin! Store the tin flat where possible, keep it out of direct sunlight and clean the thread when you can

No, our products are free from synthetic fragrances. We only use natural ingredients for scent, ensuring they are gentle on sensitive skin.

Are your products non-comedogenic?

Yes, our gentle formulas are designed to soothe sensitive skin and may help alleviate irritation from conditions like eczema or rosacea.

Results vary by individual, but many customers notice improved skin hydration and texture within a few days of consistent use.

Yes, all our skincare products are free from parabens, sulfates, and other harsh chemicals.

Our skincare products are formulated for all skin types, but if you need specific recommendations, please reach out to our team for personalised advice. Or take our quiz here!

Yes, our gentle formulas suit all skin types, including sensitive skin and children.

Yes, all of our skincare products are 100% cruelty-free and are never tested on animals.

Yes, our skincare products are free from harmful chemicals and are safe to use during pregnancy. However, we recommend consulting with your doctor for specific concerns.

Shipping costs are based on the weight, dimensions, and destination of your order. The total shipping fee is displayed at checkout.

• Domestic: 2-7 business days via Australia Post or TNT Road Express.
• Express: Choose express shipping at checkout for faster delivery (timelines vary by destination).
• International: 4-22 business days, depending on the selected courier.

Express shipping means your parcel moves faster through the postal service and doesn't guarantee a faster dispatch time.  See estimated delivery times at checkout based on your delivery location.

Yes, as long as your order has not been dispatched. Contact us promptly to update your address at hello@sunbutter.com.au

Yes, we ship to P.O. boxes using postal services. We also ship to military addresses via USPS where available.

If part of your order is out of stock, we will notify you. You can choose to wait for restocking or receive a refund for the unavailable item.

If your delivery exceeds the estimated time, please contact us so we can investigate with the courier on hello@sunbutter.com.au

Yes! Once your order is dispatched, you will receive a tracking link to follow its progress.

If possible, refuse the delivery and contact us immediately. If the parcel was left without your presence, reach out to us for assistance on hello@sunbutter.com.au

Yes, we offer international shipping. Import duties and taxes may apply upon arrival, and these are the customer’s responsibility.

If you refuse to pay import fees, your order will be returned to us at your expense. You will receive a refund for the goods, minus the cost of return shipping and the original shipping fee.

Orders can be cancelled or modified before dispatch. Once shipped, please refer to our return policy here.

Yes, parcels are insured for loss or damage. We will arrange a refund or replacement once the courier completes their investigation.

Yes, you can return or exchange a product within 14 working days of delivery. See our full returns policy here.

Contact us at hello@sunbutter.com.au to notify us of your return or exchange request. Emails are responded to on Mondays, Wednesdays, and Fridays, excluding public holidays.

Please send returns, at your own expense, to:
SunButter Skincare
PO BOX 574, Balnarring, VIC, 3926

Returned items must be unopened, unused, and in re-sellable condition for the return to be accepted.

Yes, you can request a replacement product or a credit voucher to use on our website.

We will send your replacement or issue a refund within 30 working days of receiving the returned product.

No, exchanges can only be made for products of equal or lesser value to the original order.

Yes! We have fantastic MOQs so please sign up to be a wholesaler here and we will be in touch! Here we will detail more specific FAQs for wholesale.

You can find SunButter products across Australia. If you'd like to see them at a store near you, check out our wholesale map here.

Please be aware not all places are listed here. Due to our distribution methods, we don’t have a comprehensive list of suppliers just yet.